Innovate Apparel LLC
📧 Email: hello@innovateapparel.store
📍 Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
📞 Phone: +1 (307) 952-7485
🌐 Website: https://innovateapparel.store
1. Our Commitment
At Innovate Apparel LLC, we want you to feel confident when shopping for men’s clothing from our store.
If an eligible purchase does not work out, we provide a clear return and refund process to help make the experience as straightforward as possible.
2. Return Eligibility
Eligible merchandise may be requested for return within 14 days of delivery.
To qualify for a standard return, items should generally be:
- Unworn and unused
- Unwashed
- In their original condition
- Returned with original tags attached where applicable
- Returned with original packaging where reasonably applicable
- Free from stains, odors, damage, or signs of wear
- Accompanied by proof of purchase or sufficient order information
Returned merchandise may be inspected before a refund is approved.
Items That May Not Be Eligible for Return
Unless otherwise required by applicable law, the following may not qualify for discretionary returns:
- Items marked Final Sale
- Certain clearance merchandise identified as non-returnable
- Gift cards
- Underwear or intimate apparel where applicable
- Personalized or customized merchandise
- Worn, washed, altered, or damaged clothing
- Products missing important original tags or components
- Items specifically identified as non-returnable on the product page
3. How to Start a Return
To request a return:
- Email hello@innovateapparel.store.
- Include your order number and the item or items you wish to return.
- Tell us the reason for your return.
- Include photographs where relevant, particularly for damaged, defective, or incorrect merchandise.
- Wait for return eligibility confirmation and applicable instructions before shipping anything back.
For standard discretionary returns, customers may be responsible for return shipping costs unless Innovate Apparel states otherwise.
We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.
Please do not automatically send merchandise to our listed business address. Contact us first for authorized return instructions.
4. Refund Process
Once an authorized return is received, we will inspect the merchandise.
We generally aim to complete the inspection within 3–5 business days.
If the return is approved:
- A refund will generally be issued to the original payment method
- You will be notified when the refund has been processed
- Refund processing may take approximately 5–10 business days
After we issue a refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
Original shipping charges are generally non-refundable for discretionary returns unless the return resulted from our error or another requirement applies.
5. Exchanges
We generally do not offer direct exchanges.
If you need a different size, color, or style, we recommend:
- Requesting a return for the original eligible item, and
- Placing a new order for the preferred product.
This can help avoid delays caused by changing inventory availability.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 3 days of delivery.
Email hello@innovateapparel.store and include:
- Your order number
- A description of the issue
- Clear photographs of the affected item
- Photographs of the packaging where helpful
Please keep the merchandise and packaging while the issue is being reviewed.
After review, an appropriate resolution may include a replacement, refund, return authorization, or another available remedy depending on the circumstances.
If the issue resulted from our fulfillment error or a confirmed defect, applicable return shipping costs will not normally be charged to you.
7. Return Shipping
For standard returns, the customer may be responsible for applicable return shipping costs.
We strongly recommend using a trackable shipping method.
Innovate Apparel cannot confirm receipt of a returned item until the package reaches the authorized return destination.
Any return shipping arrangements provided for damaged, defective, or incorrect merchandise may differ from standard discretionary returns.
8. Late Returns
Return requests submitted more than 14 days after delivery may not qualify for a discretionary refund unless we approve an exception or applicable requirements provide otherwise.
We recommend contacting us promptly if you experience any issue with your order.
9. Late or Missing Refunds
If you have received confirmation that your refund has been processed but have not yet received the funds:
- Check your bank account or card statement again
- Contact your bank or card issuer regarding processing time
- Contact the applicable payment provider if necessary
- Allow any additional processing time required by your financial institution
If the refund still does not appear, email:
Please include your order number so we can review the transaction.
10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.
If cancellation is no longer possible, you may need to wait for delivery and request an eligible return under this policy.
If Innovate Apparel cancels an order after payment has already been collected, the applicable amount will be refunded.
11. Contact Us
For questions about returns, refunds, damaged products, cancellations, or an existing order, please contact:
Innovate Apparel LLC
📍 30 N Gould St Ste R
Sheridan, WY 82801
USA
📧 hello@innovateapparel.store
📞 +1 (307) 952-7485
🌐 https://innovateapparel.store
